FAQ

Does Polyurethane Squeak?
NO. Squeaking is caused by the following:

a) Lack of lubrication
b) Poor installation
c) Incorrect part
d) The arm may not have been thoroughly cleaned out of rust & dirt left from the old   
    bushings and may be rubbing up against the new urethane bushings

How does your lifetime warranty work?
We warrant all our polyurethane bushings to be free of defects in materials and workmanship (other than abuse, neglect, or improper installation) for the entire time the vehicle is in the possession of the original purchaser of our product(s). We will replace our product(s) only, absolutely free of charge. The damaged product(s) must be shipped back to us along with a copy of the original receipt and, if applicable, the original work order. (The exceptions are the drive shaft coupling kits PSB 524 and PSB 525 which carry a 6 Month or 6,000 Mile Warranty and the fan bracket assemblies which carry a 12 month or 12,000 mile warranty).

What is your shipping policy?
We ship all distributor orders via FedEx and USPS from our United States Sales & Distribution Centers which are located in Florida and California. All orders received by 2:00p.m. Pacific Standard time, and in stock, will ship the same business day. All orders received after the daily Fed-Ex pick-up or placed on the telephone or fax machine after normal business hours will ship the following business day. All Fed-Ex ground times are estimated. If you need your order by a certain date and time, please inquire about the express shipping service and charges. If then your guaranteed/express order is not received on time, your shipping cost will be refunded. For express shipping times, please contact a sales representative or ask your Authorized Distributor.

What is your return policy?
We have a Return Policy for our PSB product(s) only. All parts returned within 30 days in original packaging and in new or re-salable condition and with a receipt or proof of purchase will receive a refund of the purchase price less shipping charges. In some instances a 15% restocking may apply.

All other products sold by us will incur a 15% restocking fee.

What is a Bushing Tool?
We have designed a simple tool with a push/receive arrangement. There is a small risk, we have as yet not had an issue with O.E. bushing removal from aluminum arms. Inserting the new bushing poses no risk at all, as it can be done by hand in less than a minute. Remember, there is always a lifetime warranty on polyurethane bushings.